Conditions of sale


Conditions of Sale

The sale of tourist packages and travel services is provided by Le Connoisseur, a limited liability company with a capital of €7,500 whose registered office is 39 Boulevard d’Argenson, 92200 Neuilly-sur-Seine, Nanterre; Trade and Companies Register 813 620 390; NAF (classification of French industries) code: 7911Z; SIRET number: 813 620 390 00019; EU VAT number: FR33813620390. Le Connoisseur is registered with the Travel Operators and Tourism Register under number IM092160005 (Atout France 79-81, rue de Clichy 75009 Paris); Professional Indemnity Liability Insurance: HISCOX 19, rue Louis le Grand 75002 Paris; financial guarantee: APST 15, avenue Carnot 75017 Paris. Le Connoisseur acts as an organiser within the meaning of the provisions of article L.211-2-IV of the Tourism Code.

These conditions of sale shall apply to any service ordered from Le Connoisseur, unless otherwise or specifically stipulated in the contract of sale. The Customer declares to have read them and to accept them without reservation.
 

Le Connoisseur offers customised programmes and experiences in Paris and metropolitan France. These programmes may include several types of services (transportation, accommodation, visits, catering, …) and thus correspond to the legal definition of tourist package (hereinafter referred to as Package), or include only one type of service. Unless otherwise stipulated in the contract, the services do not include the travellers’ international transportation.

1.- Reservation procedures

2. - Contract Price and Pricing 

3. - Terms of Payment

 

4.- Final documents and emergency management 

 

5. - Cancellation Fees

5.1 - Any cancellation by the Customer, irrespective of the reason behind it, will result in the collection of the following standard cancellation fees (unless specific conditions of cancellation are stipulated in the quotation), which have been calculated in consideration of the specific nature of the services sold, the date on which the cancellation is made, the cost savings and the income expected from making available the relevant travel service in accordance with the provisions of Article L.211-14-I of the Tourism Code:

 

More than 30 days

Between 30 and 15 days

Between 14 and 8 days

Between 7 and 4 days

Less than 4 days (96 h)

Accommodation

No fees

No fees

No fees

No fees

100%

Catering

Actual fees

Actual fees

Actual fees

Actual fees

Actual fees

Experiences/activities

Actual fees

Actual fees

30%

50%

100%

Shows

Actual fees

Actual fees

Actual fees

Actual fees

Actual fees

Land transport (rail & road)

No fees

No fees

No fees

50%

100%

Air transport

100%

100%

100%

100%

100%

Insurance

100%

100%

100%

100%

100%

 

Any individual stay can be postponed free of charge if the postponement has been requested at least 1 month before the start date of the stay or services.

 

 

More than 60 days

Between 59 and 30 days

Between 29 and 15 days

Between 14 and 8 days

Less than 7 days

Accommodation

No fees

30%

50%

75%

100%

Catering

Actual fees

10%

30%

50%

100%

Experiences/activities

No fees

No fees

30%

50%

100%

Shows

Actual fees

Actual fees

Actual fees

Actual fees

Actual fees

Land transport (rail & road)

10%

25%

50%

50%

100%

Air transport

100%

100%

100%

100%

100%

Insurance

100%

100%

100%

100%

100%

 

Any group stay can be postponed free of charge if the postponement is requested at least 90 days before the start date of the stay or services.

5.3. - For group accommodation and/or catering, any reduction of more than 25% in the number of rooms or meals initially booked is considered a partial cancellation and will be subject to cancellation fees.

5.4.- When the service includes admissions to the Louvre Museum, the Chateau de Versailles, the Eiffel Tower or other monuments and museums in Paris and France for which the conditions of sale do not provide for reimbursement, they are not refundable. However, individual and group admissions to the Chateau de Versailles may be re-scheduled once without charge if the modification is requested at least 8 days before the date of the visit.

5.5. - If the service includes air transport, this service is never reimbursable. However, the Customer may be reimbursed by the airline company for air taxes which are payable as a result of the actual boarding of the passenger.

 

6. - Cancellation of the contract by Le Connoisseur

 

6.1 - Pursuant to the provisions of Article L.211-14-III of the Tourism Code, Le Connoisseur may cancel the contract and reimburse the Customer for any payments made with no additional compensation in the following cases:

 

7. - No right of withdrawal

Pursuant to the provisions of article L.221-28-12° of the Consumer Code, the Customer does not benefit from the right of withdrawal provided for in article L.221-18 of the same code.

8. - Changes to the contract 

 

9. - Exceptional and unavoidable circumstances

An exceptional and unavoidable circumstance is an unforeseeable and unavoidable event beyond the control of the parties which prevents either the traveller, or the companions, or the organiser, or the retailer, or one of the relevant service providers, from executing all or part of the travel service(s) provided for in the contract. The same applies in the event of any riot, insurgency or prohibition ordered by the public or governmental authorities, or weather, geographic, health or political conditions, in the place of destination or transit or in close proximity to this place, which may have significant consequences on the execution of the contract or on the transportation of passengers to the place of destination. The right to terminate the contract enacted by article L.211-14-II of the Tourism Code is assessed with regard to objective criteria and independent of the parties, notably based on the recommendations of the French Ministry of Foreign Affairs.

10. - Formalities

The Customer is responsible, prior to placing their order, for ensuring that they have the necessary documents, visas or other authorisations for coming to France. As Le Connoisseur provides only the services in France, it is not liable for international air transport and any formalities pertaining to border crossing. In the event of visa rejection, losses, identity theft or any other administrative reason preventing the Customer from travelling to France, the Customer shall immediately notify Le Connoisseur of this and will be charged the cancellation fees provided for above. Le Connoisseur reminds the Customer that the rejection or lack of visa and the absence of any administrative or identity documents required for border crossing shall not constitute an exceptional and unavoidable circumstance as referred to in article L.211-14-II of the Tourism Code.

11. - Extent of Obligations – Liability – Complaints


https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR

and quoting contact@le-connoisseur.com as the contact address.

11.3. - In accordance with Article L.211-17-VI of the Tourism Code, any action in respect of article L.211-17 must be filed within two years of the relevant service, which is considered a prescription period.

12. - Personal data

13. - Final provisions

This contract is subject to French law. If the contract is concluded by a trading company, it is subject, in the event of litigation, to the sole jurisdiction of the Paris Commercial Court.

 

Revision in February 2025

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